Shipping to the USA:
All orders ship same or next business day, Monday-Friday excluding holidays.
Using the FREE SHIPPING Method? This only applies to Contiguous US retail orders only, and is for is the Economy Shipping, not Expedited Shipping. The free shipping does not apply to rental costume orders.
Looking for our international shipping details or where we currently ship to? View our International Shipping page
How Long Will It Take For Your Package to Ship To You?
Please refer to this map for approximate shipping transit time.
Our orders ship from Chicago, IL, 60641
*Packages DO NOT Ship on Saturday & Sunday
Yellow: 1-2 Business Days
Light Brown: 2-3 Business Days
Green: 3-4 Business Days
Maroon: 4-5 Business Days
Orange: 5 Days
Also, please remember it can take up to 24 to 48 hours to process, pack and ship an order.
Please contact us by email if you have questions about shipping firstname.lastname@example.org
USPS holiday shipping deadlines 2020 (for estimated delivery before December 25)
- December 15: USPS Retail Ground service
- December 18: First-Class Mail service
- December 18: First-class packages
- December 19: Priority Mail service
- December 23: Priority Mail Express service
*International Orders? View more information here
Need Your Order By A Specific Date?
Use the Order Instructions/Comments field in the checkout to tell us when you need to receive the order. We can let you know if you shipping will need to be upgraded to meet your shipping requirements.
If your order is not time sensitive, you can leave this section blank.
• All orders will be processed within 24-48 hours, excluding weekends and holidays. You will receive communication by email from our warehouse with 24 hours if an item is oversold, there is a question about your order or it is a special order.
• Any cancelled orders will be charged a 10% restocking fee and may be responsible for shipping costs.
• All orders are shipped and delivered on business days only (Monday-Friday). Orders cannot be schedule to arrive on a Saturday or Sunday, call our warehouse to discuss shipping options if necessary.
Free In-Store Pickup
If you are local to our stores, or traveling into Chicago, you can choose to pickup your online order from our year round stores. If your billing address in IL, you will see it as a shipping option. If you are not local, but want to pickup your order In Store, email us or add it to the Order Notes and we will prep your order, and see you in one of our 2 stores
1120 West Fullerton Chicago, IL 60614 (773) 528-1264
4727 West Montrose Chicago, IL 60641 (773) 282-1264