FAQ
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Open in Chicago: 1120 West Fullerton in Lincoln Park and 4727 West Montrose in Portage Park
Click for Halloween Extended Hours: M- W Open Until 9:00pm, Th - F Open Until 10:00pm, Sat-Sun Open Until 9:00pm
Call us at 1-773-528-1264

FAQ

Categories

Customer Service

 

Chicago Costume

1120 West Fullerton Chicago, IL 60614

Local: 773-528-1264

Fax: 773-935-4235

Toll Free: 1-877-UDressUp (1-877-837-3778)

E-mail:chicagocostume@gmail.com

 

Hours of Operation:

Mon - Saturday: 10:00am - 7:00 pm Central Standard Time

Sunday: 11:00pm. - 5:00pm Central Standard Time

 

Sales Tax

• Illinois residents will be charged 9.5% sales tax.

• All other states within the U.S. will not be charged sales tax.

 

Return Policy

Read our Return Policy here, it is only valid for online orders only. Returns must be started within 48 hours of delivery of your order. Items purchased at our Chicago stores are FINAL SALE. Thanks!

 

Coupon Codes

Chicago Costumes does perodically publish coupon codes for customer discounts or free shipping. If you have a Coupon Code you will need to enter it on the Shopping Cart screen (see graphic below)

 

 

Payment Options

• Visa, MasterCard, American Express, Discover, and PayPal.

 

Currency

• All currency displayed is in US dollars and will be billed as such. Exchange rates may fluctuate.

• Please note that Some banks and credit cards may charge additional fees for currency conversion. Please contact your bank directly for additional details and rates.

Site Security

• Chicago Costume does NOT sell your information.

• Chicago Costume uses Authorize.net which uses the SSL to protect your personal information, including your name, address, and credit card information. For more information regarding our site secuirty visit our Secrure Shopping page

• Chicago Costume may send you emails regarding sales, new products and store events. You may unsusbscribe at any time.

 

FAQ

How do I determine my size?

Look over the product details for specific size information, and refer to the Size Charts for the majority of the brands we carry. If you are able, come in to one of our stores to try the costume on, or email us to ask more details about the costumes.

 

Can I return or exchange an item I purchased through your website or store?

Please ask us any questions about fit, material, makeup application, or stop into one of our Chicago stores to try an item on.

Please note: tights and hosiery, leotards, wigs, theatrical makeup, brushes and tools, giftcards, and items from our Clearance section are all Final Sale.

Read more about our Return Policy and Procedures here

 

Can a school or teacher purchase items with a CPS purchase order?

Yes, we are registered with a Chicago Public School CPS Vendor Number! Email or call us, and we can get an order or special request started for you. If you are out of state we can also setup an account to take purchase orders or school checks, and can make sure we process your order as tax exempt.

 

Shipping

When will I receive my order?

We will process all web orders within 24-48 hours, excluding weekends and holidays. Orders received by 3:00pm Central Standard Time will be packed and shipped out that day. Orders will not ship on Saturday and Sunday.

You will receive an email when your order has shipped with a tracking number and approximate delivery details from the carrier.

If you need your order by a specific date, use the Order Comments in the checkout to let us know.

View our Shipping Information here

 

Do we ship internationally?

Yes, you will be able to select an appropriate carrier for international delivery.

 

Do we sell halloween-style contact lenses?

No, in the state of IL retail stores are not legally allowed to sell contact lenses, you must order and purchase contact lenses through an optometrist with a valid perscription. For safety and sanitation we recommend talking with a professional eye doctor, or you can order them through:

Solo Eye Care

1444 South Michigan Avenue Chicago, IL 60605 (312) 588-5999

 

Can a school or university place and pay for an order?

Yes! Chicago Costume is a Chicago Public School Vendor! Are you looking to order for your school? We can handle large retail and rental orders, and we can also bill CPS, and US schools and universities. Contact us for more information at chicagocostume@gmail.com