Customer Service

Chicago Costume

1120 West Fullerton Chicago, IL 60614

Local: 773-528-1264

Fax: 773-935-4235

Toll Free: 1-877-UDressUp (1-877-837-3778)

E-mail:chicagocostume@gmail.com

Hours of Operation:

Mon - Saturday: 10:00am - 6:00 pm CST

Sunday: 12:00pm. - 5:00pm CST

All Purchases are Final Sale

• All sales from Chicago Costume, whether in our retail stores or website, are FINAL SALES.

• Contact us with any questions before purchasing regarding sizing/fit, materials and color.

Shipping

• All orders will be processed within 1-3 business days, excluding weekends and holidays.

• Any cancelled orders will be charged a 10% restocking fee and may be responsible for shipping costs.

Continental United States

UPS

FedEx

USPS

• All orders are shipped and delivered on business days only (Monday-Friday).

Canadian Shipping

UPS

USPS

• We can deliver shipments to all, most Canadian orders ship (leave our warehouse) within 1 business day from the time the order is placed, but no order are shipped out on Saturdays, Sundays or US Holidays. Please note that delivery times for Canadian shipments are not guaranteed and we are not responsible for packages delayed by customs.

• Additional fees and taxes may be assed by customs in Canada.

• Please note: due to licensing restrictions and size constraints, some products are only available for shipping in the United States. We apologize for the inconvenience.

International Shipping

FedEx International

• Please allow 6-10 business days for international delivery.

• Please note that delivery times for International shipments are not guaranteed and we are not responsible for packages delayed by customs. Additional fees and taxes may be assed by customs.

• Please note: due to licensing restrictions and size constraints, some products are only available for shipping in the United States. We apologize for the inconvenience.

Sales Tax

• Illinois residents will be charged 9.75% sales tax.

• All other states within the U.S. will not be charged sales tax.

Gift Cerfiticates

• Recipient will receive the Electronic Gift Certificate within minutes after the order is placed.

• Gift Certificates can only be redeemed for products sold on www.chicagocostume.com

• Gift Certificates cannot be redeemed for cash.

• Gift Certificate expires one year after issued.

• Click here to order a Chicago Costume Gift Certificate.

Payment Options

• Visa, MasterCard, American Express, Discover, PayPal, and Google Checkout.

Currency

• All currency displayed is in US dollars and will be billed as such. Exchange rates may fluctuate.

• Please note that Some banks and credit cards may charge additional fees for currency conversion. Please contact your bank directly for additional details and rates.

Site Security

• Chicago Costume does NOT sell your information.

• Chicago Costume uses eSELECTplus Secure Payment Page, which uses the SSL to protect your personal information, including your name, address, and credit card information.

Chicago Costume may send you emails regarding sales, new products and store events. You may unsusbscribe at any time.

Happy Shopping!